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This week’s most clicked
The 5 most-clicked links in SmartBrief on Social Media this past week: A day in the life of Comcast’s Twitter guru The big (and constantly growing) world of social media Avoiding the Twitter time suck...
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Does social media affect consumer complaints?
This post is written by Mirna Bard, a blogger, speaker and consultant. She serves as the social media chairwoman of the Orange County (Calif.) chapter of the National Association of Women Business...
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Comcast, TWC and restoring the value of customer service
Image via Comcast Time Warner Cable will be taken over by Comcast is a $45.2 billion deal pending regulatory approval. The reports are already in about why this deal is happening, why cable companies...
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